Care clients come from vastly different backgrounds and have varied life experiences. Having knowledge of and respecting an individual’s cultural background is crucial to being able to provide person-centred care.
Diversity in Home Care
As a healthcare worker, you should be able to appropriately and sensitively care for clients of all backgrounds, including:
People from culturally and linguistically diverse (CALD) backgrounds
This Practice Standard aims to ensure that NDIS participants receive supports that respect their culture, diversity, values and beliefs (NDIS 2020).
NDIS providers must meet the following quality indicators:
Participants’ cultures, diversity, values and beliefs are identified and responded to sensitively, at the participants’ direction
Participants are supported to practice their culture, values and beliefs whilst receiving care.
What is Cultural Awareness in Healthcare?
Culture is fundamental to how we live our lives. It informs our way of life and is based on customs, beliefs, language and experiences shared with others (Rawson 2019).
Cultural awareness involves being mindful of the similarities and differences between cultures, and using this to inform your care of and communication with members of different cultural groups (HETI 2018).
When caring for clients, it is essential to act in a way that recognises, respects and nurtures their identity, while ensuring you meet their needs, expectations and rights. Instead of working from your own perspective, it is important to consider the cultural perspective of the person you are caring for (HETI 2018).
You can make a difference in the lives of your clients by doing your own research (see SBS's Cultural Atlas) and by incorporating cultural awareness into your care.
Cultural Diversity in Numbers
Almost 30% of Australians were born outside of Australia (ABS 2021), and almost 18% were born in a predominantly non-English speaking country (PHIDU 2017).
Language Barriers in Home Care
Language barriers have been found to have significant adverse effects on care, including:
Increased difficulty accessing healthcare
Poorer health outcomes
Reduced satisfaction for both the client and staff
Decreased quality of care
Increased costs and time required for services due to the need for interpreters.
(Shamsi et al. 2020)
Providing Culturally Safe Care
The following is crucial in providing effective care to clients from culturally and linguistically diverse backgrounds:
Consult with clients and their families/carers about aspects of their cultural traditions or religion that are important to them
Access resources that can help you gain insight into different languages, ethnicities or religious traditions and migration/refugee experiences of older migrants in Australia
Use culture-specific information as a guide to facilitate questions - as not all people from the same cultural or religious background identify in the same way
Always avoid stereotyping and making assumptions about someone else’s culture, heritage, language or needs
Be aware of judging other people's behaviour and beliefs according to your own life experiences
When required, involve an interpreter in the client’s care. If this isn’t possible, work with their family to create a list of important words or phrases for staff. They may include: ‘Are you comfortable?’ Or ‘Are you in pain?’
Ensure the client is not isolated in their care. Ways to prevent this may include engaging with their cultural community or asking volunteers to visit the client.
(Centre for Cultural Diversity in Ageing n.d.; Rawson 2019)
Culture-specific information allows us insight into the lives of people who share ethnicity, language, religion or other characteristics that individuals identify with, or groups that they belong to (Centre for Cultural Diversity in Ageing n.d.).
While culture-specific information will inform your work with individual clients, keep in mind that within any cultural group, peoples' values, behaviour and beliefs can vary greatly (Centre for Cultural Diversity in Ageing n.d.).
ABCD for Cultural Assessment
Learn and remember the ABCD Cultural Assessment Model developed by Kagawa-Singer & Backhall (2001). Make it part of your routine to take time to discuss the following with the clients in your care, as well as their families:
A - Attitudes
Traditional healing practices as well as Western healthcare
What illness and care mean to them and their family
How they prefer to communicate about diagnosis and prognosis.
B - Beliefs
The client and their family’s religious and spiritual beliefs - particularly in relation to death, dying, the afterlife and healing
How they and their family cope with suffering
How you can accommodate and support their spiritual and religious needs.
C - Context
Determine the historical and political context of the client and their family’s lives. This may include:
Place of birth
Refugee or immigrant status
Experiences of discrimination
Degree of support from and integration with their cultural community and their degree of assimilation into Western culture.
D - Decision-making style
Find out how decisions regarding healthcare are made in the resident’s culture and family, whether they prefer to make decisions as a group or if it is mostly up to the individual.
E - Environment
Determine whether there are community resources available to clients and their families.
(Kagawa-Singer & Backhall 2001, cited in Levett-Jones 2016)
Remember respecting the dignity and human rights of each resident is fundamental to providing quality care.