Interviewing and Rapport-Building Techniques with Narelle Fraser

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Cover image for lecture: Interviewing and Rapport-Building Techniques with Narelle Fraser

Lecture Overview

Guest speaker former Victorian Police Detective, Narelle Fraser, shares tips on building rapport when interviewing a client or trying to de-escalate a difficult situation. Narelle’s lesson draws on her 27 years of experience in the police force and may be especially useful to paramedics and first-responders, or any healthcare worker who is dealing with the general public.

(Content warning: This lecture includes references to sexual assault, which may be distressing to some viewers. Viewer discretion is strongly advised.)

Details
CPD22m of CPD
First Published07 March 2021
Updated07 March 2021
Expires
07 March 2024
Learning Tools
Topics
Addiction and Substance Abuse
Alcohol
Communication
Defence / Armed Services
Drugs