Missed Care: A Shocking Tale of Neglect

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Cover image for lecture: Missed Care: A Shocking Tale of Neglect

Lecture Overview

In October 2019, the Royal Commission into Aged Care Quality and Safety released their Interim Report, entitled 'Neglect'. 'The neglect that we have found in this Royal Commission ... [describes] a sad and shocking system that diminishes Australia as a nation', an accompanying media release said. A year on, aged care consultant Rilla Roberts presents on some of the Royal Commission's initial findings, highlighting this neglect and missed comprehensive care, in an effort to understand where the system failed and what can be done to improve care practices around the country.


Portrait of Rilla Roberts
Rilla Roberts

Rilla Roberts is a Consultant in Aged Care with special interests and expertise in dementia-specific care and improving service quality. She is a Fellow of the Australian College of Nursing. Rilla has worked in the private health care sector for the majority of her career and has more than 20 years experience in the aged care sector as a nurse educator and staff development officer, accreditation coordinator, aged care assessor and aged care management. As an experienced Accreditation Coordinator in the Private Hospital industry, Rilla moved on to coordinate the accreditation process for all Blue Care services, residential and community from 1995 to 1997 during which all services passed their accreditation assessment by the Australian Council on Healthcare Standards. Rilla was the Director of Care Services for PresCare in Queensland from 2000 to 2008 during which the organisation increased its range of services all of which became and maintained full accreditation status. She has served on the Board of Churches of Christ in Qld for nine years commencing in 2010, bringing expertise in clinical care services, health management, risk management, quality monitoring and ethics to her role of Non- Executive Director Rilla has higher education qualifications in Nurse Education, Nurse Administration and Applied Ethics. She also completed a Post Graduate Certificate in Gerontological Nursing (Dementia Care), Griffith University in 2009. See Educator Profile