Patient Satisfaction: The Elephant in the Room

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Cover image for lecture: Patient Satisfaction: The Elephant in the Room

Lecture Overview

Listening to what patients are not saying – hearing the unheard – is as important as being attentive to what they are saying. Patient satisfaction, now seen as a key outcome of care, is often a difficult outcome to achieve.
Details
CPD12m of CPD
First Published25 April 2018
Updated25 April 2018
Expires
03 February 2022
Learning Tools
Topics
Aged Care
Allied Health
Community Nursing
Communication
Documentation