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Cover image for lecture: Quality, Risk, and Missed Nursing Care

Lecture Overview

It is well-known that care between different healthcare units can differ widely, but the reason for this is not always clear. Typically when things go wrong, quality care gaps will focus on errors of commission. This session looks at the other elephant in the room – errors of omission.


Portrait of Amanda Charles
Amanda Charles

Amanda Charles is the associate director: risk at Austin Health, where she has been for the last five years. Amanda has worked as a Registered Nurse for almost 40 years in the public sector, generally in critical care areas, specifically emergency nursing. More recently, Amanda was employed at the Coroners Court, Victoria within the Clinical Liaison Service to assist the coroners in their investigations of healthcare-related deaths. Amanda is in the final stages of a PhD at Monash University where she is researching clinicians' understanding of deaths that are reportable to the Coroner. See Educator Profile


23 Total Rating(s)
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Kylie Lalor
02 Nov 2019

Highlights the importance of policy and procedure. As well, it’s often the basics that are omitted ie: emotional care

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Michele Selby
24 Oct 2019

good presentation

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bronwyn ann beecroft
28 Jun 2019

Clear concise presentation.

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louise ann mackie
24 Jun 2019

insiteful , benefitial

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Virginia Dixon
22 Jun 2019

An awful story worth remembering...great resource. Thank you

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Noel Kumar
09 Jun 2019


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Jose Rancudo
08 Jun 2019

Watching this video gives me new overview of nursing I have not tackled and this would help me more in my career in the future.

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Danielle Wohling
31 May 2019

Great to go back to basics and it makes you think about policies and procedures

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Shufali Sherchan
31 May 2019

good learning

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Jacqui Cornelissen
31 May 2019


CPD15m of CPD
Total Rating(s)  23
Published28 May 2019
Expires08 November 2021
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