Open Disclosure and Apology

Cover image for: Open Disclosure and Apology
CPDTime.
22m
Updated 16 May 2024 Certificate

Most of the time healthcare and treatment go to plan. Unfortunately, however, adverse events do still occur and someone is harmed. This Ausmed Training Module teaches staff how to be appropriately transparent and honest with clients after an adverse event with the help of the Australian Open Disclosure Framework.

Content

5 Video Units • 8 Questions
Pre-reflection
1 Question
Introduction
1m
What is Open Disclosure and Apology?
2 Questions
6m
The Open Disclosure Framework
2 Questions
4m
Communication and Saying Sorry
2 Questions
5m
Conclusion
2m
Post-reflection
1 Question

What you'll learn:

1

Understand the concept of open disclosure.

2

Recognise the importance of open disclosure and apology in healthcare settings.

3

Be familiar with the Australian Open Disclosure Framework.

4

Know how to appropriately provide an apology in response to an adverse event.

Who it's for:

All healthcare staff in any setting.

Topics

This resource is part of the Passport modules series

Ausmed Passport is available to employers so they can quickly validate an employee's core training requirements and get them caring for clients faster.

Ausmed Passport
For Teams
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Aged Care Training Passport
This resource is part of the Ausmed Passport™ series.
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Last updated16 May 2024

Published18 Oct 2022

Due for review29 Nov 2024
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