Open Disclosure and Apology

CPDTime.
22m
Cover image for: Open Disclosure and Apology

This resource is part of the Passport modules series

Ausmed Passport is available to employers so they can quickly validate an employee's core training requirements and get them caring for clients faster.

Ausmed Passport
Aged Care Training Passport
This resource is part of the Ausmed Passport™ series.
Details
CPD22m of CPD
First Published
Updated01 November 2023
Expires 29 November 2024
Recorded InMelbourne, Australia

Course Overview

Most of the time healthcare and treatment go to plan. Unfortunately, however, adverse events do still occur and someone is harmed. This Ausmed Training Module teaches staff how to be appropriately transparent and honest with clients after an adverse event with the help of the Australian Open Disclosure Framework.

Topics
  • Adverse events
  • What is open disclosure?
  • The Australian Open Disclosure Framework
  • Communicating and saying sorry
Learning Outcomes
  1. Understand the concept of open disclosure.
  2. Recognise the importance of open disclosure and apology in healthcare settings.
  3. Be familiar with the Australian Open Disclosure Framework.
  4. Know how to appropriately provide an apology in response to an adverse event.
Target Audience

All healthcare staff in any setting.

Disclosure

No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.

Educators

Presented by
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Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email ausmed@ausmed.com.au with your concerns.
Peer reviewed by
Aged Care Training Passport
This resource is part of the Ausmed Passport™ series.
Details
CPD time22m
First Published
Updated01 November 2023
Expires
29 November 2024
Recorded InMelbourne, Australia
Learning Tools
Topics
Legal
Ethics
Educator Resources
Management
Negligence
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