Customer Service

Cover image for: Customer Service
CPDTime.
29m
Updated 12 Sep 2024 Certificate

Customer service in healthcare involves various tasks, ranging from providing lab results to ensuring comfort during a stay. Whether you're dealing with clients directly or supporting them behind the scenes, everyone is responsible for making sure patients and their families get top-quality care and support.

Content

5 Video Units • 8 Questions
Pre-reflection
1 Question
Introduction
2m
Fundamentals of Providing Customer Service
2 Questions
7m
Conflict Resolution, Continuous Improvement and Feedback and Complaints
4 Questions
8m
Scenarios in Customer Service
5m
Conclusion
Post-reflection
1 Question

What you'll learn:

1

Demonstrate the fundamentals of five-star customer service in all consumer interactions.

2

Communicate effectively with clients to enhance their overall healthcare experience.

3

Receive and manage feedback and complaints appropriately, and provide effective conflict resolution to ensure the continuous improvement of healthcare services.

Who it's for:

All healthcare workers, support workers, professionals and ancillary staff that are involved with patients and families.

Topics

For Teams
Assign to your staff

Assign mandatory training and keep all your records in-one-place.

Find out more
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Last updated12 Sep 2024

Published21 Nov 2023

Due for review29 Nov 2026
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