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Ethical Listening - What is it and How Do I Do it?

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4m of CPD
Not only are we regulated by a body that requires ethical practice as standard, we also have ethical obligations as humans, colleagues, family members and friends to listen effectively. The stronger or more intimate the relationship, the more we owe it to the speaker to be an ethical listener.

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What is this article about?

As healthcare professionals, we are well aware that ethics are a cornerstone of our practice. Not only are we regulated by a body that requires ethical practice as standard, we also have ethical obligations as humans, colleagues, family members and friends to listen effectively. Additionally, the stronger or more intimate the relationship, the more we owe it to the speaker to be an ethical listener.

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Meet the educator

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Zoe Youl
Critical Care Registered Nurse
Zoe Youl is a Critical Care Registered Nurse, Nurse Planner and Online Education Manager at Ausmed Education. In this role, she manages Ausmed's Online Education Team which develops Ausmed's online courses, lectures and articles. Before commencing at Ausmed Education, Zoe worked as a Critical Care Registered Nurse in Intensive Care at a large private hospital in Melbourne. She values the ability of education to enable personal and professional growth, is a passionate teacher and has experience as a Sessional Academic teaching undergraduate nursing students. Zoe is a member of the Australian College of Nursing (ACN), the Australian College of Critical Care Nurses (ACCCN), the Australian Nurse Teachers Society (ANTS) and the Association for Nursing Professional Development (ANPD). She holds a postgraduate qualification in Clinical Nursing (Intensive Care) and is currently undertaking a Master of Nursing (Leadership and Management). Zoe was recently appointed the Victorian Branch Representative of the ANTS National Committee. Zoe is committed to improving the health and lives of all people through the development of effective and meaningful education whilst also promoting the impact of unique non-clinical nursing roles.
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What do others think?

34 reviews by Ausmed Learners
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Portrait of Julie Blake
Julie Blake
13 Feb 2021
Excellent resource on communication
RS
Robyn Smith
05 Apr 2021
Great article good for maintains personal resilience and efficacy
Portrait of Lee-Anne Devlin
Lee-Anne Devlin
04 Nov 2021
Empathetic listening- hear the persons feelings, emotion Polite Listening- don't interrupt let them vent critical listening- appraise the situation, offer solutions active listening- constructive and meaningful response, teach back
AS
Aimee Sing
26 May 2020
Good summary of ethical and empathetic listening
AA
areej al-jawazery
24 Aug 2021
this resource very useful
PA
Peta Archer
17 Jun 2020
great
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