Responsive Support Provision Under the NDIS
Published: 16 August 2021
Published: 16 August 2021
Providers of National Disability Insurance Scheme (NDIS) services need to ensure that they deliver supports that are responsive to NDIS participants’ needs and preferences.
So, how can this be achieved?
Responsive support provision is a requirement of the NDIS Practice Standards under Core Module 3: Provision of Supports.
This Practice Standard aims to ensure that NDIS participants receive responsive, timely, competent and appropriate supports that enable them to achieve their needs, desired outcomes and goals (NDIS 2020).
NDIS providers must meet the following quality indicators:
The supports provided should be based on the least-intrusive options; in other words, supports should intrude on the participant’s autonomy and independence as little as practicable. This might involve providing the participant with aids that allow them to perform tasks on their own, or helping the participant to access community services instead of relying heavily on the provider (WAAMH 2021; NDIA 2019).
These least intrusive options should be based on contemporary evidence-informed practices, meet the participant’s needs and assist in achieving their desired outcomes (NDIS 2020).
Providers may collaborate with other providers in order to share information and meet the participant’s needs, however, this must only be done with the participant’s direction, consent and agreement (WAAMH 2021).
In these cases, the participant’s support plan should outline the other providers who are involved in the participant’s care, and what role they are playing in the delivery of supports (WAAMH 2021).
Participants’ needs and preferences should be taken into account throughout the care planning process, including in the selection of workers who will be delivering care (WAAMH 2021).
Therefore, reasonable efforts should be made in order to allow participants to engage in the selection of the workers. This includes selecting workers of the participant’s preferred gender (NDIS 2020).
The benefits of appropriately matching workers to participants include:
Employing a diverse range of staff helps to ensure that providers are able to meet the needs of different participants. Consider employing a range of staff who:
It may also be helpful to engage two different staff members to regularly provide care to the participant. This ensures that in the event of a staff absence, the participant is still able to receive care from somebody they are familiar with (WAAMH 2021).
Consider regularly reviewing how well participants and staff members are connecting with each other so that any concerns or issues can be promptly addressed (WAAMH 2021).
The matching staff tool may be useful in determining the most appropriate worker to support a certain participant. It considers the following four areas:
Some participants may have specific needs that require monitoring and/or daily support (WAAMH 2021), for example, a need to maintain some level of independence, which could be achieved by preparing and cooking food with supervision.
It’s crucial that all staff are appropriately trained on and understand these needs, as well as the participant’s preferences (WAAMH 2021).
Staff performance should be monitored and supervised, with performance management plans implemented if improvement is required. It may also be helpful to seek feedback from the participant and their support network (WAAMH 2021).
Question 1 of 3
True or false: The supports provided should be based on the least intrusive options.
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