Cover image for: Managing Relatives' Concerns
CPD55m of CPD
Total Rating(s)32
Publish Date23 May 2016
Review Date15 February 2019
Expiry Date23 May 2019
Recorded InMelbourne, Australia

Course Overview

This Course describes common concerns expressed by the relatives of individuals accessing healthcare services. Strategies for how to manage these concerns are explored.

Topics include:

  • Common concerns expressed by relatives
  • Factors that can heighten relatives’ concerns
  • Strategies for managing relatives’ concerns

Target audience

All healthcare professionals, especially those that are managers and leaders.


Effectively manage relatives’ concerns, identify common concerns expressed by relatives and the reasons why these concerns can arise, and be able to utilise strategies to manage these concerns in order to meet the needs of both your patient and their relatives.


Healthcare consumers and their relatives have become more knowledgeable about their required treatment and the level of care that they are entitled to. Subsequently, there has been a considerable rise in their expectations of healthcare providers and relatives are now more than ever expressing their concerns in such areas as access to second opinions, the expected outcomes of treatment and the expected levels of functioning after recovery.

Concerned relatives seek answers, comfort and support; managers and leaders must be able to understand and effectively manage these concerns in order to achieve quality healthcare outcomes.

Learning Outcomes

  • Identify common concerns expressed by relatives
  • Explain the reasons for an increase in relatives’ concerns
  • List strategies to effectively manage relatives’ concerns


No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.

CPD55m of CPD
Total Rating(s)32
Publish Date23 May 2016
Review Date15 February 2019
Expiry Date23 May 2019
Recorded InMelbourne, Australia
Topic Tags
Professional Practice Issues
Cultural Considerations
Patient Safety
Professional Issues

Further Learning

Learner Reviews


32 Total Rating(s)

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Alison Lodge
19 Mar 2019

Good clear lecture providing a working knowledge of dealing with patient’s realatives who are often so important in the overall care of patients under our care This can only be good for patient outcomes on so many levels

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Caitilin McTaggart
14 Mar 2019

Very interesting.

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Helen Sebastian
14 Mar 2019


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Ivy Mathew
09 Mar 2019


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08 Mar 2019

Very informative, something I can implement in the area where I work.

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Nicholas Stewart Cleave
06 Mar 2019

Thorough, thoughtful presentation

Portrait of Rubypreet Khangura
Rubypreet Khangura
01 Mar 2019

Relatives getting involved with there sick family member is required these days. As it puts minds at ease and make the patient more comfortable. A good read on how to encourage and reassure relatives needs in a tough situation

Portrait of Rozz Parsons
Rozz Parsons
26 Feb 2019

Informative and to the point.

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Emily curtain
23 Feb 2019

more relevant for acute care settings within the hospital

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Susan Mayne
21 Feb 2019