Course Overview

Brief

This Course explores the nature of unhelpful staff behaviour as it occurs in the healthcare setting, and examines why this behaviour may arise. Strategies for the nurse or midwife manager to effectively deal with unhelpful behaviour are also identified.

Learning Outcomes

  • Explain the factors that can produce unhelpful staff behaviour
  • Identify examples of unhelpful staff behaviour that can exist within the healthcare setting
  • Describe strategies to effectively manage unhelpful staff behaviour

Topics include:

  • Defining unhelpful staff behaviour in the healthcare context
  • Types of unhelpful staff behaviour
  • Strategies for dealing with unhelpful behaviour
  • Leadership modelling
  • Emotional Intelligence

Target audience

All health professionals, particularly those in leadership and management positions.

Purpose

Identify the factors that contribute to unhelpful staff behaviour and effectively address it in order to create a harmonious, productive and positive workplace environment.

Need

High levels of stress amongst healthcare workers can occur for many reasons; unsociable work hours as well as the emotionally, physically and psychologically demanding nature of the clinical care environment can all produce unhelpful staff behaviour. The consequences of such behaviour may be an increase in staff turnover, decreased staff morale, decreased job satisfaction and can pose problems to patient safety. However, if managers are appropriately educated about these consequences, and their potential impact on quality and safety, unhelpful staff behaviour can be recognised and strategies put in place to address it.

Health professionals in Australia that are registered with AHPRA are required to obtain continuing professional development (CPD) hours/points each year that relates to their context of practice, in order to comply with mandatory regulatory requirements.

Educators