Customer Service When it's a Busy Day

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25m
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Cover image for lecture: Customer Service When it's a Busy Day

Lecture Overview

On a busy day, time can fly by and some tasks invariably fall by the wayside. Customer service is often one of the first things to take a back seat, but it shouldn't have to be. In this presentation, Sean Smith draws on his wealth of experience in healthcare management to offer some reliable ways you can continue to improve your health service even when your team feels under the pump. A must-watch for all public-facing healthcare staff.