How to Manage Hostility and Conflict

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Cover image for lecture: How to Manage Hostility and Conflict

Lecture Overview

Working with difficult people invariably results in workplace conflict, not only with colleagues but with the public and patients too. This is likely to be detrimental to your health and wellbeing, and the patient/client's outcomes too. Watch this session and learn how clear communication and a cool head, when faced with hostility, can help YOU manage conflict better.