Performance Measurement

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Lecture Overview

Performance measurement is an essential part of your health service's continuous improvement. By looking at measures such as customer satisfaction, financial impact, and process efficiencies we can quantify how a team or service is performing in what they set out to do. In this presentation, health service improvement coach Jane Stanfield looks at performance measurement in healthcare and what it means for you and your patient.
CPD24m of CPD
First Published03 June 2021
Updated03 June 2021
03 June 2024
Learning Tools
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