Document Your CPD Online for Free

All of your CPD, all in one place.

Cover image for lecture: Responses to Challenging or Inappropriate Behaviours

Lecture Overview

In this short session, leadership coach Ilze Jaunberzins presents some adaptable scripts you can utilise when confronted with inappropriate or bullying behaviour in the workplace. Avoid escalation and make sure your responses are aligned with your organisation, and their commitment to healthcare.


Portrait of Ilze Jaunberzins
Ilze Jaunberzins

Ilze is the principal of PowerMind Life and Leadership Coaching, a science-based coaching practice. She is also a highly experienced nurse, manager, and educator. Ilze is dynamic and passionate about leaders being effective – not busy, but effective and confident. Be prepared for a lively two days of inspiration and learning. See Educator Profile


20 Total Rating(s)
Generic portrait
Robyn Joy Carter
13 Sep 2019

Self skills to mange self when threatened.

Portrait of Ashley Manney
Ashley Manney
27 Jun 2019

I would love to have heard the whole lesson!

Generic portrait
Susan Beahl
13 Apr 2019

Say and walk away, stay silent and don't get into argument.

Generic portrait
Emily curtain
02 Mar 2019

this was a good refresher

Generic portrait
Trevor Lowe
28 Feb 2019

Nice simple bullet points that can be used immediately

Portrait of Melanie Charlton
Melanie Charlton
21 Feb 2019

Short and sweet but practical

Generic portrait
Shananne Field
08 Feb 2019

Great refresher

Generic portrait
Darryl Tocchetti
22 Jan 2019

Good introduction

Portrait of Ashley Thomson
Ashley Thomson
24 Oct 2018

This is great ++++

Generic portrait
Alison Ford
28 Apr 2018

Very clear and concise advice on how to address inappropriate behaviour.