Holding Difficult Conversations at Work

CPDTime.

30m

Updated 28 Jan 2025 Certificate4,301 Ratings

Holding difficult conversations at work is likely to be one of the most challenging aspects of employment. This Ausmed Training Module will assist you to be better prepared and able to hold difficult conversations, whether they are with patients and their relatives, between you and your colleagues, or as a manager to another staff member.

Content

7 Units • 12 Questions

Pre-reflection

1 Question

Holding Difficult Conversations at Work Introduction

1 Question

Principles Underpinning Difficult Conversations

2 Questions

The Employee’s Perspective

2 Questions

The Employer’s Perspective (Before the Meeting)

3 Questions

The Employer’s Perspective (During the Meeting)

1 Question

The Employer’s Perspective (After the Meeting)

1 Question

Conclusion

Post-reflection

1 Question

What you'll learn:

Have a greater understanding and insight into the factors that can contribute to difficult conversations with both employers and employees.

Recognise that conversations at work can be difficult for everyone taking part in them.

Implement a range of strategies that can help you to manage and engage in a difficult conversation.

Who it's for:

This module is intended for staff who work at any level in the healthcare sector. It will be particularly useful to those who find it difficult or challenging to interact in uncomfortable situations.