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About this Episode
Change is everywhere in healthcare — new roles, new reforms, new technologies. But how we navigate that change? Why do some of us thrive on change while others dread it?
Zoe, Michelle and Karen tackle the real-world messiness of change management and the capability it takes to lead, support, and shape it. What starts as a reflection on Zoe’s own role transition quickly unfolds into a bigger conversation.
Michelle champions momentum, challenging the idea that leaders always need to slow down for others. Karen argues for listening, trust, and understanding the emotional impact of change. And Zoe’s caught in the middle — balancing action with empathy.
Whether you’re driving change or trying to survive it, this episode brings sharp perspectives, practical insights, and a little bit of group therapy.
Resources and links:
- Contact the show at podcast@ausmed.com.au
- Follow Ausmed on LinkedIn, Facebook & Instagram
Relevant Toolbox Articles:
- Prepare Your Board for the New Standards | Webinar
- Aged Care Reforms - Will They Deliver the Change We Need? | Thought Leadership
- The Real Cost of Poor Onboarding in Aged Care | Thought Leadership
- Am I a Leader or a Manager? Can I Be Both? | Thought Leadership
- Preparing for Your First Audit Under the New Standards | Guide
- Adapting to Regulatory Changes in Healthcare Training | Guide
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Podcast Hosts
Zoe Youl
Zoe Youl is a Critical Care Registered Nurse and Head of Community at Ausmed, with over a decade of experience in clinical governance, education, and professional development. As Director of Ausmed’s Accredited Provider Program, she led the team to its fourth consecutive Accreditation with Distinction from the ANCC in 2024, making Ausmed the only Australian provider with this recognition.
Zoe holds a Master’s in Nursing Management and Leadership and has contributed internationally to advancing nursing professional development, including as a peer reviewer and co-author of key standards and curricula.
Dr Karen Patterson
Dr Karen Patterson (PhD) is Ausmed's inaugural Chief Nursing Officer, leading the organisation's clinical governance and workforce capability strategies. With a distinguished career in health leadership, governance, and workforce development, she brings extensive expertise in clinical excellence, regulatory compliance, and professional development across diverse healthcare settings.
Karen firmly believes that a skilled, equipped, supported, and engaged healthcare workforce is fundamental to providing safer, more effective care with meaningful outcomes — benefiting individuals, communities, and the broader health system.
At Ausmed, she is committed to advancing nursing education, supporting providers in meeting evolving standards, and strengthening workforce capability to drive better care and healthier communities.
Michelle Wicky
Michelle Wicky is the Chief Customer Officer at Ausmed Education. Michelle's formative years were spent in the nursing sector with a focus on clinical education before transitioning into workforce capability and development.
Michelle has held senior roles in workforce capability, including upskilling clinical and non-clinical staff in both the for-profit and not-for-profit sectors. She possesses a wide range of skills in leadership development, strategic planning, capability building, education, facilitation, and project management.
An experienced educator, presenter, and facilitator, Michelle has a knack for engaging her audience and addressing their needs and desires. Known for her interactive and energetic approach, she is passionate about bringing practical applications to make your work life easier.
