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About this Episode
Let's dive headfirst into the often dreaded but undeniably essential world of mandatory training in healthcare.
Zoe, Michelle, and Karen discuss whether mandatory training truly builds capability or if it's just a checkbox culture driven by regulation and fear of risk.
It's time to move beyond “death by e-learning” and think critically about why we do mandatory training, how it’s measured, and how we can make it meaningful—if not revolutionise it completely.
Resources and links:
- Contact the show at podcast@ausmed.com.au
- Follow Ausmed on LinkedIn, Facebook & Instagram
Toolbox Articles Discussed:
- Mandatory Training Best Practices | Webinar
- Workforce Capability is Everyone's Business
- Workforce Capability Starts in the Boardroom
- Psychological Risks and Hazards - A Legal Perspective
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Podcast Hosts
Zoe Youl
Zoe Youl is a Critical Care Registered Nurse and Head of Community at Ausmed, with over a decade of experience in clinical governance, education, and professional development. As Director of Ausmed’s Accredited Provider Program, she led the team to its fourth consecutive Accreditation with Distinction from the ANCC in 2024, making Ausmed the only Australian provider with this recognition.
Zoe holds a Master’s in Nursing Management and Leadership and has contributed internationally to advancing nursing professional development, including as a peer reviewer and co-author of key standards and curricula.
Dr Karen Patterson
Dr Karen Patterson (PhD) is Ausmed's inaugural Chief Nursing Officer, leading the organisation's clinical governance and workforce capability strategies. With a distinguished career in health leadership, governance, and workforce development, she brings extensive expertise in clinical excellence, regulatory compliance, and professional development across diverse healthcare settings.
Karen firmly believes that a skilled, equipped, supported, and engaged healthcare workforce is fundamental to providing safer, more effective care with meaningful outcomes — benefiting individuals, communities, and the broader health system.
At Ausmed, she is committed to advancing nursing education, supporting providers in meeting evolving standards, and strengthening workforce capability to drive better care and healthier communities.
Michelle Wicky
Michelle Wicky is the Chief Customer Officer at Ausmed Education. Michelle's formative years were spent in the nursing sector with a focus on clinical education before transitioning into workforce capability and development.
Michelle has held senior roles in workforce capability, including upskilling clinical and non-clinical staff in both the for-profit and not-for-profit sectors. She possesses a wide range of skills in leadership development, strategic planning, capability building, education, facilitation, and project management.
An experienced educator, presenter, and facilitator, Michelle has a knack for engaging her audience and addressing their needs and desires. Known for her interactive and energetic approach, she is passionate about bringing practical applications to make your work life easier.
