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Cover image for: Holding Difficult Conversations at Work
CPD40m of CPD
Total Rating(s)22
First Published
Updated05 January 2020
Expires 05 January 2023
Recorded InMelbourne, Australia

Course Overview

Holding difficult conversations at work is likely to be one of the most challenging aspects of employment. This Mandatory Training Module will assist you to be better prepared and able to hold difficult conversations, whether it is with patients and their relatives, between you and your colleagues, or as a manager to another staff member.

Learning Outcomes
  • Have a greater understanding and insight into the factors that can contribute to difficult conversations with both employers and employees.
  • Recognise that conversations at work can be difficult for everyone taking part in them.
  • Implement a range of strategies that can help you to manage and engage in a difficult conversation.
Target Audience

Holding Difficult Conversations at Work is intended for staff who work at any level in the healthcare sector. It will be particularly useful to those who find it difficult or challenging to interact in uncomfortable situations.

Validation of Learning
  1. Read all the relevant policies and procedures of your organisation on a regular basis.
  2. Reflect on what you have learned and if you will change your practice as a result.
  3. Engage in discussion with a colleague about this module and what you have learned.


The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

22 Total Rating(s)
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Bronwen Militz
21 Jan 2020

Gave me insight into how employee should prepare when providing feedback to a staff person. And for the employee, how to approach and respond to such feedback.

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colleen dixon
21 Jan 2020

Informative, helpful and supportive

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Penelope Ramsay
20 Jan 2020

Great reminder of foundational conversation principles in healthcare.

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Sabina Zizovska
20 Jan 2020

Very helpful

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Denise Bingley
20 Jan 2020

Thought provoking and insight into the structure and process of having difficult conversations with employees and other staff

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19 Jan 2020

Good course, many new knowledge are taught.

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Shaveta Shaveta
19 Jan 2020

Excellent knowledge

Portrait of Bhubinderjit Kaur Uttam Singh
Bhubinderjit Kaur Uttam Singh
18 Jan 2020


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louise ann mackie
18 Jan 2020

helpful , realistic ,supportive

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Zoe Robins
18 Jan 2020