Open Disclosure and Apology
While most healthcare journeys proceed as planned, adverse events can occur, and individuals may be harmed. When this happens, open and honest communication is essential for restoring trust and supporting those affected through their experience.
This Ausmed Training Module prepares staff with the knowledge and confidence to manage difficult conversations following an adverse event. Participants will learn how to apply the Australian Open Disclosure Framework in practice, ensuring individuals receive the transparency and support they deserve.
Content
What you'll learn:
Understand the concept of open disclosure.
Recognise the importance of open disclosure and apology in healthcare settings.
Be familiar with the Australian Open Disclosure Framework.
Know how to appropriately provide an apology in response to an adverse event.
Who it's for:
Topics
This resource is part of the Passport modules series
Ausmed Passport is available to employers so they can quickly validate an employee's core training requirements and get them caring for clients faster.
Assign mandatory training and keep all your records in-one-place.
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