Cover image for: Talking with Relatives in Aged Care
Details
CPD26m of CPD
Rating
4.4
Total Rating(s)78
Published12 May 2019
Updated12 May 2019
Reviewed05 November 2021
Recorded InMelbourne, Australia

Course Overview

In this module, you will explore the challenges of communicating with the relatives and carers of people, including residents, who receive aged care.

Topics

  • Conducting formal communication with a relative
  • Communicating with relatives who may not be confident in speaking English
  • Defusing difficult situations
  • Scenarios to review your learning and much, much more ...

Learning Outcomes

  • Help and encourage the relatives of those in your care to better communicate with you.
  • Be able to conduct a conversation with relatives that meets both party’s needs - yours and theirs.
  • Summarise a conversation you have with a relative of a person in your care.

Target Audience

All staff who work in Residential Aged Care including those that are commencing at any level.

Validation of learning:

  • Attend in-house or external training on topics such as communication techniques, unconscious bias or cultural diversity; and
  • Read any relevant policies and procedures on this topic that apply to your workplace.
  • Rather than waiting for a relative to initiate a chat, start a conversation with them about a non-urgent issue, for example, what they did on the weekend, or how things are going for them at the moment. Write down your reflections in your professional portfolio.
  • Design a 'Hint Sheet' for new staff members, with five key things for them to take on board when they talk with relatives in aged care. Dot points will work well here.

Disclosure

This material was developed by the content expert listed below. It is presented by a professional presenter.

Educator

Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.

Details
CPD26m of CPD
Rating
4.4
Total Rating(s)78
Published12 May 2019
Updated12 May 2019
Reviewed05 November 2021
Recorded InMelbourne, Australia
Topic Tags
Communication
Aged Care
Residential Aged Care
Disclaimer

Further Learning

Learner Reviews

4.4

78 Total Rating(s)

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Liliana Brett
22 May 2019

Very well organised to show the relevant information on the topic of communication with relatives in an aged care setting.

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Stephanie Lubarski
22 May 2019

good resource great strategies

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Peggyann Leopoldo
22 May 2019

Gave me the knowledge I was lacking in through little experience.

Portrait of Anita Barsby
Anita Barsby
21 May 2019

Great material easy to follow

Portrait of Samantha Winfield
Samantha Winfield
21 May 2019

Yes good resources

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Catherine Wilkes
21 May 2019

Good informative resource getting back to good basic rules of communication.

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Wendy Ford
21 May 2019

A very useful subject ,well presented and timely.

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Jennylyn Calacsan
21 May 2019

Really good!

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Isobel Lawrance
21 May 2019

Simple yet effective guidelines for communicating effectively with relatives especially when their is strong emotions attached. Great advice in relation to initiating informal contact with relatives and also the importance of summarising and documenting.

Portrait of Jennifer Alice Chapman
Jennifer Alice Chapman
21 May 2019

Clear presentation