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Feedback and Complaints Management: NDIS Provider Governance and Operational Management

CPDTime.
8m of CPD
All people living with disabilities have the right to make complaints about the supports they are receiving. Acknowledging and responding to complaints positively is an essential component of safe and high-quality service delivery. Despite this, handling complaints can often be hard to navigate.

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  • CPDTime.
    8m of CPD
  • Article
  • 5 Assessment Questions

What is this article about?

All people living with disabilities have the right to make complaints about the National Disability Insurance Scheme (NDIS) supports they are receiving. Acknowledging and responding to complaints positively is an essential component of safe and high-quality service delivery. Despite this, handling complaints can often be complicated and hard to navigate.

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  • CPDTime.
    8m of CPD

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Ausmed
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Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email ausmed@ausmed.com.au with your concerns.
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What do others think?

184 reviews by Ausmed Learners
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Raelene ELLIOTT
05 Feb 2022
Easy to understand presentation and therefore makes it easier to put into practice what has been learnt
JD
Jenny Diep
27 Aug 2021
New knowledge and skill to assist client, staff to makes a complaint.
MS
Megan short
10 Apr 2022
Informative
SC
Sarah Chen
30 May 2023
Assistant in Nursing (AIN)
very good
RB
REHANA BHUTTA
14 Oct 2021
Great topic .
JS
Josephine Sallows
21 Dec 2022
Community Care Worker
Good resource.
KE
Karen Evered
30 Apr 2023
Personal Care Assistant (PCA)
Good to know
KB
Kathryn BRENNAN
25 Aug 2021
Great
Portrait of Peter Hermus
Peter Hermus
19 Feb 2022
Good information
B
Bobbie
27 Aug 2021
Great short course to reinforce existing knowledge
4.5 / 5
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