Understanding Patient Experiences

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In order to deliver effective nursing care, it's essential that empathy and understanding of the patient experience occurs. It can be hypothesised that the person’s interpretation of specific events will dictate whether they feel the ‘experience’ was a positive one or a negative one.

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In order to deliver effective nursing care, it's essential that empathy and understanding of the patient experience occurs. The experience of the nurse and that of the patient differ for the same event. Taking a patient's blood pressure and having your blood pressure taken are two very different experiences. The nurse is likely focused on correctly aligning the cuff marker and making sure that they are listening carefully to accurately identify the systolic blood pressure. However, the patient may be thinking, 'I hope nothing is wrong', 'I hate having my blood pressure taken as the cuff hurts my arm', or 'that nurse has cold hands'.


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Meet the educator

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Madeline Gilkes
Madeline Gilkes, CDE, RN, is a Fellow of the Australasian Society of Lifestyle Medicine. She focused her Master of Healthcare Leadership research project on health coaching for long-term weight loss in obese adults. Madeline has found a passion for preventative nursing. She has transitioned from leadership roles (CNS Gerontology & Education, Clinical Facilitator) in the acute/hospital setting to education management and primary healthcare. Madeline’s vision is to implement lifestyle medicine to prevent and treat chronic conditions. Her research proposal for her PhD involves Lifestyle Medicine for Type 2 Diabetes Mellitus. Madeline is a Credentialled Diabetes Educator (CDE) and primarily works in the academic role of Head of Nursing. Madeline’s philosophy focuses on using humanistic management, adult learning theories/evidence and self-efficacy theories and interventions to promote positive learning environments. In addition to her Master of Healthcare Leadership, Madeline has a Graduate Certificate in Diabetes Education & Management, Graduate Certificate in Adult & Vocational Education, Graduate Certificate of Aged Care Nursing, and a Bachelor of Nursing. She is working towards her PhD.
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What do others think?

53 reviews by Ausmed Learners
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27 Apr 2023
Registered Nurse
Very informative and learning experience.
Sandra Cumbes
27 Jun 2022
Registered Nurse
Helpful and knowledgeable that every nursing proffessional should adere to and maintain at all times.
Catherine Sinclair
11 Feb 2021
Concise and helpful information.Makes you reflect on your own experiences in the healthcare system,and how you felt when care was given to yourself and your family.
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Simon Huffa
06 Feb 2023
Enrolled Nurse
Good and interesting resource
Portrait of Kylie dale
Kylie dale
24 May 2021
Informative information
Sue Taylor
25 Apr 2022
Registered Nurse
To the point.
Lemuel Montellano
12 May 2023
Enrolled Nurse
very informative
29 Jun 2022
Community Care Worker
Thank you
Dianne Morris
23 May 2022
Registered Nurse
Well written and informative re our care of the patient in hospital.
Lynette PASCOE
26 Apr 2022
Registered Nurse
good easy to read and understand gives you a basic understanding of the need to be good listener
4.3 / 5
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