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Cover image for: Managing Aggression in the Workplace
CPD30m of CPD
Total Rating(s)13
First Published
Updated01 September 2019
Expires01 September 2022
Recorded InMelbourne, Australia

Course Overview

This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.

Validation of Learning:

  • A copy of an evidence-based article you have read on prevention and management of aggression in the workplace;
  • Evidence that you have read the relevant policies and procedures for managing aggression in your workplace.

Learning Outcomes
  • Describe a range of aggressive behaviours.
  • Recognise passive aggression.
  • Identify how aggressive behaviours impact on you and on your workplace.
  • Know the actions to take if aggressive behaviours occur in your workplace.

The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.


Portrait of Andrew Crowther
Andrew Crowther Visit

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.

Learner Reviews

13 Total Rating(s)
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Amanda Williams
15 Sep 2019

Very consise

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Dean James Irwin
15 Sep 2019

Well presented and easy to follow.

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Chenelle Gray
14 Sep 2019

it was great and helpful

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Daryl Stuart
14 Sep 2019

Well presented and a good coverage of the topic.

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Maria Burrow
13 Sep 2019

The session was informative and the suggestion will be easy to follow up in the work place

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Kathryn Bromley
12 Sep 2019

very informative

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Jamie Watkinson
12 Sep 2019

Short, but worthwhile learning.

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Jane Hadley
12 Sep 2019

A very good outline of different aggressive behaviours that will help me when confronting these issues in my own workplace.

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Jessica Walker
10 Sep 2019

This course covered the learning outcomes well and ensures that the reader is equipped with the knowledge to manage behaviours in the workforce. It ensures that you are aware of the various range of behaviours and how they impact on your workplace and how you can take action to respond when these occur

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Gary Macreadie
05 Sep 2019

This resource was helpful in a general sense , but it seems to be more hospital based or aged care based. The information was useful in gaining some insight to the causes of aggressive behaviour