This CPD site is for UK health professionals
Document your CPD for FREE

Get started with Ausmed to document your CPD online

Cover image for: Managing Aggression in the Workplace
CPD30m of CPD
Total Rating(s)49
First Published
Updated01 September 2019
Expires 01 September 2022
Recorded InMelbourne, Australia

Course Overview

This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.

Validation of Learning:

  • A copy of an evidence-based article you have read on prevention and management of aggression in the workplace;
  • Evidence that you have read the relevant policies and procedures for managing aggression in your workplace.

Learning Outcomes
  • Describe a range of aggressive behaviours.
  • Recognise passive aggression.
  • Identify how aggressive behaviours impact on you and on your workplace.
  • Know the actions to take if aggressive behaviours occur in your workplace.

The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

49 Total Rating(s)
Generic portrait
Philip Heap
16 Nov 2019

Good simple understanding of elements of Aggression

Portrait of Neville kaeding
Neville kaeding
16 Nov 2019

Great overview of aggression and bullying.

Generic portrait
Catherine Thorburn
15 Nov 2019

Well presented and very informative.

Generic portrait
12 Nov 2019

The resource information was initially researched for the benefit of resident outcomes however passive aggressive workplace behaviour was also identified which was interesting

Portrait of Elyse Henderson
Elyse Henderson
12 Nov 2019


Generic portrait
Michael Francis Riordan
11 Nov 2019

this episode is a good reminder reflective piece on the possible causes of aggression in both patients and staff it ishows that the agression may be because of something that can be dicssed and improved which may saisfy the aggressive person. It stressed not to escalate to mirror the other person, remain calm and objective and abovce all be safe

Generic portrait
Eileen Mckeown
11 Nov 2019

This is a very good update

Generic portrait
Lisa Cahill
06 Nov 2019


Generic portrait
05 Nov 2019


Generic portrait
Allison De Tina
05 Nov 2019

Short. Good