How staff relate to patients as well as each other has a direct relationship with quality and safety. However, this area of organisational performance – relational proficiency – is often neglected and seldom seen as a competency. In this lecture, Donna Wright explores relation‐based competence and why it matters to patient care.
Ms. Wright is a professional development specialist with Creative Healthcare Management in Minneapolis, MN. Donna has worked with many health care organizations to help them create meaningful, effective programs that support staff development and competency assessment for all departments. She is the author of the book, The Ultimate Guide to Competency Assessment in Healthcare – which has been translated into Japanese, and is being used throughout Japan. Her most recent publication is The Competency Assessment Field Guide. She is also one of the co-authors of the national award winning book, Relationship-based care: A model for transforming practice.
Donna received her Masters Degree in nursing education from the University of Minnesota. She has worked in both staff and leadership roles. Her experiences have taken her to a variety of health care settings including rural Africa. Donna is a member and past president of the Association for Nursing Professional Development and is a recipient of their “Promoting Excellence in Consultation” award. Donna is known for her energy and refreshing approach to education and learning. See Educator Profile